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Ordering Info

Payment Methods

We accept: Personal Checks, Business Checks, Money Orders, Cashiers Checks and Wire Transfers

How to place an order

Personal and Business Checks, Cashiers Check, Money Order

To place an order simply email us with the following information:

  • Name, Street Address, City, State, Zip Code
    also include
  • Items you wish to purchase
  • Total price of all items…taken from our Online Price List or a price quoted to you by your Pro Fitness Sales Representative via telephone or e-mail.
  • Frame Color, Some colors additional
  • Upholstery Color if applicable
  • Shipping address if different from above
  • Daytime and Evening phone number

OR

Send the above information using our convenient Online Shopping Cart. We do not accept payment over the Internet, however all the information can be easily sent with this system.
OR

Call us and we can handle everything over the telephone!

 

Terms And Conditions

www.Pro-Fitness.com offers several equipment choices from various manufacturers for our customers, with many of them being exclusive products to Pro-Fitness.com. Different companies are involved with different brands and aspects of the sales transaction.

Please read this information below thoroughly prior to placing your order.

Payment in full is due upon placement of order, prior to shipment of equipment. Payment terms are check, money order or wire transfer only. All international orders require payment by wire transfer only.

There are no refunds on placed orders. Unless the equipment is in stock, all orders are fabricated on a per order basis and in the order in which they are received and are shipped as they are completed. Time frame from the time of order placement to the time of order delivery is dependent upon the size and make up of each order as well as the manufacturer’s current volume. Unless the equipment is in stock in the color frame and color of upholstery that you desire, there is virtually no way shipment will occur within the 30 days required by the FTC 30 Day Rule. Almost all orders are shipped within 60 days of receipt of the order. Multiple unit orders of 4 or more items can take longer. Please be aware that custom pieces can take longer than 60 days. As such, these sales are not subject to the Federal Trade Commission rules. Verbal and written approximations of delivery times do not constitute a guarantee of actual delivery time. Refunds for any reason are subject to a minimum 80% restocking fee.

All equipment lead times and delivery dates given by www.Pro-Fitness.com or their delivery services are approximate ONLY and are ultimately dictated by our manufacturers. These estimated lead times can and will vary from time to time, especially for custom made to order equipment. We work closely with our all our manufacturers to make sure you receive your order in the most timely manner possible.

There are no returns with the exception as to what is covered under the manufacturers’ warranty. Please be sure that you are comfortable with the equipment designs prior to placing your order. All designs are subject to change without notice due to customer feedback in order to improve the final product for our customers. Such changes are never made to decrease the quality or effectiveness of the equipment. Customers will receive the latest improved design on any product that is shipped. Once a change is made, it could take several months to update the online catalog with the new photograph. However your Pro-Fitness.com sales representative will explain any design changes and answer any questions that you may have. Warranty information is listed on the “Specifications” page of this online catalog.

All orders are shipped customer pre-paid freight. Freight companies require payment in advance for freight delivery services, unless the recipient has an account with a specific trucking company. All equipment prices are FOB from the manufacturer’s shipping location or distribution point for that particular brand. Freight quotes are available for any size order, prior to ordering. The destination zip code for your delivery address is needed to receive a freight quote.

Most trucking companies offer curbside service, which means that they will bring the equipment to the delivery location, but the customer is responsible for placing their equipment inside of their building. If additional services are required by the customer, (ie. lift gate service, inside delivery, etc.), it is the responsibility of the customer to let us know this BEFORE the order ships. These additional services will incur an additional fee.

Orders can also be made available for pick-up at a local trucking company terminal, many of which are open 24 hours a day. Pre-arrangement can be made in order to pick-up orders, which is sometimes easier to coordinate than waiting for a delivery.

Shipping quotes for orders shipping outside of the United States include freight charges to the port of destination only. Customs import duties, taxes and delivery from the port of destination to the customer’s location are the responsibility of the customer.
Before signing for a delivery: Please make sure everything listed on the packing slip is included and in good condition. Customers that do not make note of damaged or incomplete deliveries on their delivery bill will necessarily be held responsible for any damaged product that needs replacing or shortages that need to be filled. Please make sure to check everything thoroughly upon delivery before the driver leaves and make a note on the delivery bill of any shortages or damage. If any part of your delivery is damaged beyond repair it is best to refuse the delivery altogether so that it can be quickly replaced. Upon unpacking, should there be any sort of hidden damage, most freight companies allow a period of seven (7) days to be notified. If you contact Pro-Fitness.com., we can forward your documentation to the manufacturer on your behalf for them to notify the freight company of the claim and so that the manufacturer can rectify your problem for you.

Our made in the USA line of Pro-Fitness.com equipment is heavy duty and generally requires strapping and palletizing for the freight companies to ship. Although the manufacturer does their best to ensure against damages, some surface scratching may occur in transit. In such case, the manufacturer, at their discretion, may recommend a touch up paint to the customer. The customer shall not hold Pro-Fitness.com or any representative of Pro-Fitness.com accountable for scratches or damages to the finished product or responsible for their remedy.

www.Pro-Fitness.com makes no claim to the suitability of this equipment for your personal application.

Products are subject to change without notification. Pro-Fitness.com equipment is always beng updated to provide our customers with the very best equipment design. Pro-Fitness.com reserves the right to send the customer the latest model.

Upon placing their order with Pro-Fitness.com, the customer is verifying that they have read, understand, accept and will abide by all of the Terms and Conditions expressed above. As such, the customer agrees not to hold Pro-Fitness.com or any representative of Pro-Fitness.com responsible for any matter pursuant to the quality, manufacturing, shipping, delivery, installation or anything other than providing pricing and customer support to the customer.

The customer agrees not to take any action whatsoever, (legal, online or otherwise),  that could possibly harm the business or name of Pro-Fitness.com or any representative of Pro-Fitness.com, or to file any complaint, (legal, online or otherwise), against Pro-Fitness.com or any representative of Pro-Fitness.com.